Our return policy is valid for 30 days, to benefit from it you must return the products to us within 30 days. After these 30 days, we unfortunately cannot offer you a refund or exchange.
To be eligible for a return, the Products must be returned in their original condition and complete (packaging, accessories, instructions, etc.) to allow them to be put back on sale by the Company. In the event of receipt of opened, heavily used, incomplete, damaged or soiled Products, the Company will not make any refund and may even, if it deems it necessary and appropriate, hold the Customer liable for depreciation of the Product.
Certain types of consumable products cannot be returned. We also do not accept products for intimate or sanitary use, hazardous products or flammable gases or liquids.
Other items that cannot be returned
* Personal items that may pose a hygiene risk.
* Gift cards* Downloadable software* Certain health and personal care products
There are certain situations where reimbursement may be refused.
* Any item with obvious signs of use.
* Any item not in its original condition, is damaged, or is missing parts for reasons not due to our error.
Refunds (if applicable )
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and still have not received your refund yet, please contact us at
info@ergo-pure.com Exchanges (if applicable) We can replace an item if it is defective or damaged. If you would like an exchange, please email us at
info@ergo-pure.com and we will provide you with an exchange form.
Shipping
To return a product, please contact us by email at
info@ergo-pure.com and we will provide you with a form to complete and a return address. Please note that returns may be sent outside the EU in accordance with our Terms and Conditions.
Return shipping costs are the customer's responsibility. If you are shipping an item worth more than €20, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
To facilitate your return request, we may ask you for a photo or video of the product.
In all cases, whatever your return request , please contact us at
info@ergo-pure.com We will then provide you with return instructions and a form to complete. Orders returned without a form will be automatically refused.